Refund Policy

Refund Policy

Last updated: 10/11/2025

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At SPMU by Anett, we take pride in providing high-quality semi-permanent makeup services — including lip blush, eyeliner, and powder, hybrid, and ombre brows.
Your satisfaction and safety are our top priorities. This Refund Policy explains when refunds or credits may (or may not) apply.

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1. Services

Non-Refundable Services

Due to the nature of semi-permanent makeup, all completed treatments are non-refundable.
Once a treatment has been carried out, time, products, and professional skill have been invested, and results can vary from client to client.

However, if you are dissatisfied, please contact us within 7 days of your appointment. We will assess your concerns and may offer a complimentary follow-up or correction session at our discretion.

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2. Deposits and Booking Fees

• A non-refundable deposit (also known as a booking fee) is required to secure your appointment.

• This amount will be deducted from the final treatment cost at your appointment.

• Deposits are forfeited if:

  • You cancel or reschedule with less than 48 hours’ notice

  • You fail to attend your appointment (“no show”)

  • You arrive more than 15 minutes late and the treatment cannot be completed

In cases of genuine emergency or illness, please contact us as soon as possible — we may allow a one-time transfer of your deposit at our discretion.

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3. Cancellations and Rescheduling

• Appointments cancelled with 48 hours or more notice may be rescheduled once without losing the deposit.

• Repeated cancellations may result in the loss of future booking privileges.

• Cancellations made within 48 hours of your appointment or failure to attend will result in loss of deposit.

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4. Products

If you purchase retail products (such as aftercare balm or cleansers) from us:

• Unopened and unused items in their original packaging may be returned for a refund or exchange within 7 days of purchase, with proof of receipt.

• Opened or used items cannot be returned for hygiene and safety reasons unless faulty.

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5. Allergic Reactions and Patch Tests

A patch test is recommended or required before certain treatments.
If you decline a patch test, you do so at your own risk, and no refund will be issued if a reaction occurs.
If you have a reaction following a properly conducted patch test, your deposit may be refunded, or an alternative service offered.

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6. Results Disclaimer

Results vary depending on factors such as skin type, lifestyle, medications, and aftercare compliance.
SPMU by Anett cannot guarantee identical outcomes for all clients and does not offer refunds for variations in results.

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7. Late Arrivals and Missed Appointments

If you arrive late and there is insufficient time to complete your treatment, it will be considered a missed appointment, and your deposit will be forfeited.
We will do our best to accommodate you, but rescheduling may be necessary.

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8. Contact Us

If you have any questions about our Refund Policy or believe you are entitled to a refund, please contact us at:

SPMU by Anett
Email: spmubyanett@gmail.com
Phone: +447775567118
Address: Bourne, Lincolnshire Uk

We aim to review all refund or complaint requests within 10 business days.